Refund Policy

touchland provides a customer-focused 30-day return and exchange program for eligible purchases delivered in the United States.

Your 30-Day Options

Customers of touchland may ask for an eligible return or exchange for any reason during the 30 days following delivery.

To start, contact touchland at support@touchlandmaple.shop and obtain approval before mailing or handing over any merchandise.

Limited Return Categories

touchland cannot accept a change-of-mind return for custom goods, clearance or Final Sale merchandise, gift cards, or opened intimate and hygiene-sensitive products.

A listed exclusion does not override remedies available for damage, defects, wrong or missing goods, or any non-waivable consumer right.

Who Pays for the Return

Approved no-reason returns and exchanges do not require the customer to pay return postage; touchland supplies a prepaid label or comparable free arrangement.

If an order arrives damaged, defective, mis-shipped, or incomplete, touchland pays the related return shipping after the issue is verified.

touchland does not charge a restocking fee for any approved return or exchange.

Before and After Shipment

Contact touchland at support@touchlandmaple.shop to seek cancellation before dispatch; after dispatch, the order follows the return process in this policy.

The default return destination is 30 Amy Ln, Rayville, Louisiana, 71269, United States. Do not send an item there until touchland confirms the authorization and instructions.

When Approved Funds Are Returned

Approved refunds are returned only to the original payment method and must arrive within 5-10 business days.

Restocking fee: None.

For clarity, touchland pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Store Contact Record

Legal business name: touchland
Storefront name: touchland
Customer care email: support@touchlandmaple.shop
Customer care phone: 512-590-7567
Mailing and return address: 30 Amy Ln, Rayville, Louisiana, 71269, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Central Time (CT))